Shipping policy

SHIPPING POLICY

Last Updated: November 1, 2025

SHIPPING INFORMATION

KYLIAN FUENTES
16 Rue de la Tour
92190 Meudon, France
SIRET: 835 069 055 00019
Website: www.prettydiana.com
Email: marinesafe4@gmail.com
Phone: +33 7 56 83 54 50

We ship worldwide from France, with focus on United States and United Kingdom markets.

SHIPPING DESTINATIONS

Primary Markets

  • United States - All 50 states (excluding APO/FPO addresses)
  • United Kingdom - England, Scotland, Wales, Northern Ireland (excluding Channel Islands, Isle of Man)
  • France - Metropolitan France and Corsica
  • European Union - All EU member states

Processing Time

  • Orders placed on www.prettydiana.com are processed within 1-2 business days
  • Business days exclude weekends and French public holidays
  • You will receive tracking information via email once your order ships

DELIVERY TIMEFRAMES

Estimated Delivery Times (TOTAL including processing):

  • All destinations: 2-4 business days
  • Express shipping available at checkout for faster delivery

Note: These are estimates. Actual delivery may vary due to customs processing, postal service delays, or peak seasons.

SHIPPING RATES

Standard Shipping

  • European Union: €7.99 (Free over €60)
  • United Kingdom: €9.99 (Free over $75)
  • United States: €9.99 (Free over $100)

Express Shipping

  • Rates calculated at checkout on www.prettydiana.com based on weight and destination
  • Typically 1-2 business days for delivery

IMPORTANT INTERNATIONAL SHIPPING INFORMATION

Customs, Duties, and Taxes

IMPORTANT: As an international customer, you are responsible for:

  • Import duties
  • Taxes (including VAT where applicable)
  • Customs clearance fees
  • Any other charges imposed by your country

These charges are NOT included in our product prices or shipping costs on www.prettydiana.com. They are collected by your local customs office or delivery carrier upon delivery.

Customs Declaration

  • All packages are accurately declared with actual value
  • We cannot mark items as "gift" or declare lower values
  • This is required by international customs laws

Estimated Customs Fees

  • UK Customers: May be subject to 20% VAT + handling fees on orders over £135
  • US Customers: Generally no duties on clothing under $800, but state taxes may apply
  • Check with your local customs office for specific rates

ORDER TRACKING

How to Track Your Order

  1. Check your email for shipping confirmation with tracking number
  2. Visit www.prettydiana.com/track with your order number
  3. Track via La Poste/Colissimo website for international tracking
  4. Once in destination country, use local postal service website

Tracking Availability

  • France: Full tracking available
  • International: Tracking available until handover to local postal service
  • Final delivery confirmation depends on destination country service

DELIVERY ISSUES

What to Do If:

Package Not Received Within Expected Timeframe:

  • Check tracking information first
  • Contact your local post office
  • Email us at marinesafe4@gmail.com or call +33 7 56 83 54 50 if package is lost after 10 business days

Package Marked as Delivered but Not Received:

  • Check with neighbors/building manager
  • Contact local postal service
  • File claim within 48 hours

Package Damaged Upon Arrival:

  • Take photos immediately
  • Contact us within 48 hours at marinesafe4@gmail.com or +33 7 56 83 54 50
  • Keep all packaging for inspection

REFUSED PACKAGES

If you refuse delivery due to customs fees:

  • Package will be returned to us
  • Original shipping costs are non-refundable
  • Refund processed minus shipping costs once received

SHIPPING RESTRICTIONS

We cannot ship to:

  • P.O. Boxes for international orders (France domestic OK)
  • APO/FPO/DPO addresses
  • Countries under trade embargo
  • Freight forwarders without prior approval

ADDRESS ACCURACY

Your Responsibility:

  • Provide accurate and complete shipping address
  • Include apartment/unit numbers
  • Provide local phone number for delivery

We are not responsible for delays or non-delivery due to:

  • Incorrect or incomplete addresses
  • Refused packages
  • Unclaimed packages

SPLIT SHIPMENTS

For orders containing multiple items:

  • We may ship items separately to ensure faster delivery
  • You'll receive separate tracking for each shipment
  • No additional shipping charges for split shipments

INSURANCE

  • All packages include basic insurance
  • Additional insurance available at checkout on www.prettydiana.com
  • Claims must be filed within 30 days

PEAK SEASON SHIPPING

During November-January and major sales:

  • Add 2-3 business days to processing time
  • Order early to ensure holiday delivery
  • Express shipping recommended for time-sensitive orders

ENVIRONMENTAL COMMITMENT

We use:

  • Recyclable packaging materials
  • Minimal packaging to reduce waste
  • Consolidated shipments when possible

CONTACT FOR SHIPPING INQUIRIES

Customer Service:
KYLIAN FUENTES
Website: www.prettydiana.com
Email: marinesafe4@gmail.com
Phone: +33 7 56 83 54 50
Response time: Within 48 hours

For urgent shipping issues:

  • Include order number
  • Describe the issue clearly
  • Provide tracking information

SHIPPING PARTNERS

We work with reliable carriers:

  • Domestic (France): La Poste, Colissimo
  • International: DHL, UPS, FedEx (for express)
  • Last mile delivery: Local postal services

COVID-19 AND FORCE MAJEURE

Shipping times may be affected by:

  • Pandemic-related restrictions
  • Natural disasters
  • Strikes or labor disputes
  • Government actions

We will notify customers of significant delays and offer options.

UPDATES TO THIS POLICY

We reserve the right to update this shipping policy. Changes will be reflected on www.prettydiana.com with an updated date.

By placing an order on www.prettydiana.com, you acknowledge that you have read and agree to our Shipping Policy.